Frequently Asked Questions
Currently, The Neighbor Lady, Inc serves clients in Northfield and the surrounding small towns. Clients outside of the Northfield area will be considered on a case by case basis for short term care only. We are able to provide referrals to other agencies in your area if you are south of the river.
The Neighbor Lady, Inc. offers services that are certified by the Minnesota Department of Health, and we carry current insurance required by the State of Minnesota.
No. The Neighbor Lady, Inc. is not licensed to offer any medical services. This includes, but is not limited to: personal care, hygiene, dispensing or offering reminders for medications, assistance with physical therapy or doctor prescribed diets. We can, however, connect you with a qualified nursing care professional or agency to help you with those needs.
The Neighbor Lady, Inc. can accompany your parent to the doctor. We are willing to sit in the parking lot, waiting room or in the exam room, depending on the comfort level of your parent. However, we can only do so with approval, understanding and complete agreement with your parent. If your parent is in agreement, we can attend doctor appointments, take notes and give you a complete report of the day. We can also manage a video of the visit from the office, if all parties are willing and the clinic wifi is strong.
No. The Neighbor Lady, Inc. will provide a driver and a car for companion outings or errands, so we do not do any evaluation of client driving capabilities. If you have concerns about your parents' driving, you can contact the Minnesota Department of Public Safety at: dps.mn.gov or their primary care provider for advice.
The Neighbor Lady, Inc. can offer occasional help with weeding or gardening, but we do not offer complete lawn or landscaping services. We are, however, happy to help you navigate finding a professional in your area and we are able to be present during meetings with contractors.
The Neighbor Lady, Inc. can clear a deck, steps or a short sidewalk if it can be accomplished with a shovel. We do not clear driveways, but we can help you navigate finding a professional in your area and we can be present when you meet contractors.
Currently, The Neighbor Lady, Inc. offers daily welfare checks within the city limits of Northfield. These are 1 hour appointments 5 days a week, generally they consist of making sure nothing is amiss in the home, the client is safe and continuing to practice safe habits, and helping to communicate to family members who may not be able to check in as often as they would like. We can also do welfare checks for short periods to bridge a gap due to extenuating circumstances (ie: periods of illness, life transitions or while primary caregivers are away on vacation) outside of the city limits, but due to staffing, those are only short term, and require a 2 hour minimum appointment per day. We can also help connect you with local resources and professionals to help with daily care, or recommend electronic monitoring devices for your unique situation.
No. Because The Neighbor Lady, Inc. is not licensed to do any kind of medical care, we cannot take any kind of medical insurance for payment. There is a fairly new MediCare program that will help pay for rides to the doctor, but because of the way The Neighbor Lady, Inc. bills for services, our business is not eligible to be a provider. Your insurance agency should be able to connect you to a licensed ride share provider. However, we can still provide rides to the doctor.
Currently, we only accept cash, personal checks or bill pay through your bank. However, we understand that sometimes payment for service is coming from someone outside of our area. Please contact us for payment plans for your specific situation - we can find a suitable electronic payment method for you. We are a private company accepting private pay only - no insurance or Medicare reimbursements are available, we can, however, provide detailed receipts.
The Neighbor Lady, Inc. offers a competitive flat rate / per hour fee for all services. We are paid at time of service for once per week customers, 1 time per week for 2+ visits per week, and once a relationship is established with clients seen 2 or more times per week, we can bill monthly. Contact us today for a free consultation to discuss your particular needs.