Frequently Asked Questions
Currently, The Neighbor Lady, Inc serves clients in Northfield and the surrounding small towns. Clients outside of the Northfield area will be considered on a case by case basis for short term care only. We are able to provide referrals to other agencies in your area if you are south of the river.
The Neighbor Lady, Inc. offers services that are certified by the Minnesota Department of Health, and we carry current insurance required by the State of Minnesota.
No. The Neighbor Lady, Inc. is not licensed to offer any medical services. This includes, but is not limited to: personal care, hygiene, dispensing or offering reminders for medications, assistance with physical therapy or doctor prescribed diets. We can, however, connect you with a qualified nursing care professional or agency to help you with those needs.
The Neighbor Lady, Inc. can accompany your parent to the doctor. We are willing to sit in the parking lot, waiting room or in the exam room, depending on the comfort level of your parent. However, we can only do so with approval, understanding and complete agreement with your parent. If your parent is in agreement, we can attend doctor appointments, take notes and give you a complete report of the day. We can also manage a video of the visit from the office, if all parties are willing and the clinic wifi is strong.
No. The Neighbor Lady, Inc. will provide a driver and a car for companion outings or errands, so we do not do any evaluation of client driving capabilities. If you have concerns about your parents' driving, you can contact the Minnesota Department of Public Safety at: dps.mn.gov or their primary care provider for advice.
The Neighbor Lady, Inc. can offer occasional help with weeding or gardening, but we do not offer complete lawn or landscaping services. We are, however, happy to help you navigate finding a professional in your area and we are able to be present during meetings with contractors.
The Neighbor Lady, Inc. can clear a deck, steps or a short sidewalk if it can be accomplished with a shovel. We do not clear driveways, but we can help you navigate finding a professional in your area and we can be present when you meet contractors.
Currently, The Neighbor Lady, Inc. does not offer daily welfare checks on an ongoing basis. However, we can do welfare checks for short periods to bridge a gap due to extenuating circumstances (ie: periods of illness, life transitions or while you are away on vacation). We can help connect you with local resources and professionals to help with daily care, or recommend electronic monitoring devices for your unique situation. We can, however, offer an hour appointment up to five days per week, if our staffing at the time permits.
No. Because The Neighbor Lady, Inc. is not licensed to do any kind of medical care, we cannot take any kind of medical insurance for payment. There is a fairly new MediCare program that will help pay for rides to the doctor, but because of the way The Neighbor Lady, Inc. bills for services, our business is not eligible to be a provider. Your insurance agency should be able to connect you to a licensed ride share provider. However, we can still provide rides to the doctor.
Currently, we only accept cash, personal checks or bill pay through your bank. However, we understand that sometimes payment for service is coming from someone outside of our area. Please contact us for payment plans for your specific situation - we can find something for you. We are a private company accepting private pay only - no insurance or Medicare reimbursements are available, however we can provide detailed receipts.